Effective Date: 26/09/2024
Thank you for shopping with Hamda Athletic! We want you to be completely satisfied with your purchase. Please review our policies below regarding returns, exchanges, and shipping.
Shipping Policy
1. Shipping Options and Rates
We offer a variety of shipping options to meet your needs. Shipping rates will be calculated at checkout based on your location and the shipping method you choose.
2. Processing Time
Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.
3. Delivery Times
Delivery times vary based on the shipping method selected and your location. Please refer to the shipping options at checkout for estimated delivery times.
4. International Shipping
We currently offer international shipping to select countries. Please note that you may be responsible for customs duties and taxes upon delivery.
Returns Policy
1. Return Eligibility
We want you to love your purchase! If you are not completely satisfied, you may return unworn, unwashed, and unused items within 30 days of receiving your order for a full refund or exchange. Please keep the original packaging.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Customized or personalized products
- Sale or clearance items
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service at HamdaAthletic@gmail.com to request a return authorization.
- Pack the item securely in its original packaging, including all tags and accessories.
- Ship the item to the address provided by our customer service team. Customers are responsible for return shipping costs unless the return is due to an error on our part.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Exchanges Policy
1. Exchange Eligibility
If you wish to exchange an item for a different size or color, please follow the return process above and indicate your desired exchange item. Exchanges are subject to availability.
2. Exchange Process
- Contact customer service at HamdaAthletic@gmail.com to request an exchange.
- Follow the return steps outlined above.
- Once we receive your returned item, we will ship the exchanged item at no additional cost for the first exchange.
Contact Us
If you have any questions or concerns regarding our Returns, Exchanges, and Shipping Policy, please contact us:
Hamda Athletic
Soman industry, Sialkot
HamdaAthletic@gmail.com
+923198614795
Thank you for choosing Hamda Athletic! We appreciate your business and are here to help.